Returns
At Sarai london , we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship. Please find our return policies for our Online and Faulty Items below.
ONLINE RETURNS POLICY
Items purchased from the Sarai london. e-boutique may be returned for a refund or credit given the following conditions are met.
Goods are returned within 14 days
Proof of purchase is provided (transactional receipt or invoice)
Items are in their original condition, meaning that:
All tags are still intact
Items are in their original packaging
Items have not been worn, altered, damaged or washed.
HOW TO RETURN ONLINE
The item(s) must meet the requirements outlined in this policy
Ensure all return conditions listed above have been met
For returns please email sarah@sarailondon.co.uk for details on shipment.
Due to varying processing times between payment providers, online returns may take 5-10 business days to process into your account. You will receive an email from Sarai London Customer Care when your refund has been processed. Original shipping charges are non-refundable.
During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.